As Service Desk Delivery Manager, you will play a leading role in improving and maintaining the performance of the company's Service Desk department by defining and adopting department standards, and effectively managing the Service Desk team in order to ensure that business needs are met efficiently and to a high quality.
General
This is a permanent, full-time role based 100% onsite in the company's Meriden head office.
Sought to join the IT department of an award-winning, national recruitment agency group with over £1billion turnover nationwide.
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK.
2 weeks training provided via Teams
Are you passionate about providing exceptional customer service
Do you possess a passion for the entertainment industry and want to share that knowledge with our customers to ensure they have the best experience possible?
Drive service excellence through close co-operation with Trust/Facilities Management representatives.
General
To build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
The Society's Procurement Team has an exciting 12-month secondment opportunity for a Procurement Manager- Business Services.
The team is responsible for procurement and sourcing across the organisation, driving value through best-in-class strategic purchasing and category planning.