We are seeking a Customer Communications Outcomes Manager to manage a new team responsible for ensuring that customer facing communications across all channels, and at each touch point, meet our customers' needs.
The team will work closely with different stakeholders across the business to develop product and customer communications to agreed standards that are clear and understandable, aligning with our commitment to Consumer Duty.
We're looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55's Housing schemes.
As the first point of contact for our residents, you'll have excellent communication skills, and capable of working with other internal teams to deliver services to residents so they can enjoy their homes and the wider facilities provided.
You'll be required to manage access to the building for residents, contractors and visitors, and be a key-holder for the building, ensuring security of the communal areas and facilities.
Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and team targets.
Tonbridge & Malling Borough Council is looking to recruit a Programme Manager to oversee the Council's exciting and ambitious programme to regenerate Tonbridge Town Centre.
Are you ready to spearhead an exciting urban regeneration initiative?