Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
The successful candidate will assist in taking leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department to ensure that excellent customer service is provided, and all financial targets are achieved.
Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base.
The role will be working for a company who have a commitment to promoting independence and well-being, their skilled and experienced team provide round-the-clock assistance offering personalised support, designed empathetically to meet customer's individual needs and to help them live their best lives possible.
In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.
As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials.
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team.
Our client, a well established Financial Services business, based out of Southampton is looking to hire an IT Business Manager to join their newly created team.
Your new company
You'll be joining an organisation who deliver best in class products and services to their customers across Europe and Asia, and pride themselves on excellence.
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence.
As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment.
You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.