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Reference number: JR239258 Location: Glasgow Working pattern: Full-Time Contract Type: Fixed-Term Contract - Maternity cover until December 2025 Number of roles: 1 Salary: £34,000 Per annum We are looking for a College Services Manager to join our team. As a College Services Manager at Glasgow International College, you will be responsible for managing the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration This is an excellent opportunity for a College Services Advisor or Student Services Advisor, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role You will enjoy working in a fast-paced environment, be student focused, be open to change and development, and be committed to ensuring our students' success. You will need: Experience of working in a service-driven environment with demonstrable commitment to improving service Excellent interpersonal, written and verbal communication skills The confidence to take a leading role in supporting the wellbeing and safeguarding of international students Ability to manage competing priorities and deadlines through careful management of team workloads and individual projects The ability to respond positively and lead teams through periods of change A strong commitment to Equity, Diversity and Inclusion. The ability to work within the frameworks of relevant regulatory bodies (eg) UK Visa and Immigration and Office for Students) Excellent IT skills including data analysis and reporting Ability to understand the needs of international students What we do Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. What we offer As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 5th June 2024.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00. Saturdays will be worked once every 4 weeks between the hours of 09:00-17:00, when a Saturday is worked you will get the time back in lieu the following week. Shifts will be provided in advance and this role offers home working within the UK. Shift Pattern Week 1 8am 4pm - Monday to Friday Week 2 12pm 8pm - Monday to Friday Week 3 9-5pm - Monday to Friday Week 4 12pm-8pm Monday, Tuesday, Wednesday, Friday and Saturday (Saturday is 9am 5pm) Hands on training will be provided over teams for the first few weeks so you will be confident with systems and providing an exceptional service. The role is not sales or advisory related, but you will have realistic key performance indicators to meet on your work. You will benefit from remote working and holiday pay on this fixed term contract. What you'll be doing as Customer Care Agent: Receiving inbound calls to discuss account queries and issues. Listening carefully and working to find a solution at the first point of contact. Taking detailed notes relating to more complex queries, complaints or fraudulent activity to pass onto specialist teams. Providing a high level of service to each customer, taking into account vulnerabilities and adapting your approach. Adhering to the bank's regulatory guidelines and training. Completing day to day administration. Providing clear communication to external and internal contacts. What we're looking for in a Customer Care Agent: Previous customer service experience. Confident working with vulnerable customers and knowledgeable of the TEXAS model. Knowledge of financial products would be advantageous. Proactive and motivated to resolve issues first time and exceed service expectations. Desire to learn and improve. Are you enthusiastic about starting a career in finance? Are you passionate about providing an excellent experience? If you've answered yes to both then please apply! We look forward to meeting you! To apply for this role as Customer Care Agent, please click apply online and upload an updated copy of your CV. We are committed to equality of opportunity for contractors all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any job offer is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. To help you stay safe in your job search we will never ask for your bank details at the application stage. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.