Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
General
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Situated within the Managed Services Department, which falls under the parent Professional Services Department, this role holds significant management impact, focusing on creating enthusiastic customers and driving them towards customer success.
CPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants.
Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience.
Founded in 1987, our client are the UK's leading facilities management and professional services company.
Across the country, our 77,500 people look after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and critical government strategic assets.