Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.
You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.
Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment.
Response are recruiting for an Operations Manager within Adult Services.
Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences)
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.
As a Business Services Manager, you will be one of the main client contacts for a portfolio of clients which will include sole traders, partnerships and limited liability companies, ensuring exceptional service is delivered on a cost effective and timely basis.
General
You will be asked to actively contribute ideas regarding the wider management, systems and processes and quality control of the team.
You will review accounts and tax work prepared by other staff members, providing supervision and training as needed.