My client based in the rolling stock industry have a heritage of major contracts behind them, a track record in restoring railway carriages with turnkey technology.
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
About The Role
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
You'll work alongside our Client Success Managers (CSMs), providing administrative and operational support and ensuring that our clients receive the very best service at every touchpoint.
Are you a Customer Support Executive or Client Services Executive who's ready to take the next step in your career with an exciting, growing business?
Due to client account growth at Incentivesmart, our Client Success Team are expanding and are looking to recruit a Client Services Executive.
Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
General
Promote the UCC brand by responding to reactive and service call requests by working in a professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.