Are you an experienced business services consultant looking for a new and exciting opportunity?
Gillespie Recruitment are delighted to be working with our client, a leading energy provider in the UK, in their search for a Business Services Consultant!
A growing client of ours are seeking an experienced customer care consultant to join their small but growing team, where you will be providing both first and second line support for customers.
You will be taking full ownership and responsibilities for delivering services to their customer base in line with agreed SLA's, and you will receive full training on the specific software product, as well as the market that it is used within.
You will also have the opportunity to work within wider projects throughout the business unit.
The Client Services Manager will be responsible for liaising with customers on contractual, commercial, and operational matters.
You will facilitate and assist in identifying Continual Service Improvement (CSI) opportunities and become a subject matter expert of the operation.
You will represent the business to orchestrate the delivery of agreed contract deliverables through effective stakeholder management and facilitate productive engagement with all customers and suppliers, as well as internal business support functions.
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
We are looking to recruit two Customer Service Planners to join our team in Waltham Forest (E4 8TD), based at our Osprey House Hub.
As Guest Services Manager candidates require a background within a premier 4 or 5 star standard hotel or similar as this role will be undertaking duty management.
Guest Services Manager required for a prestigious property located in the Egham, Surrey area.
Transport will be ideal if living in the local area, due to shift work and location.
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.