Service management (SC/NPPV3/CTC) consultant; Inside IR35
Day Rate: On request (Request made by end client)
My client currently is a supplier into a London based Law Enforcement agency, supplying a full PMO team solution working on a Digital transformation programme.
My client, a membership organisation is currently recruiting for a Customer Service Manager.
Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings
The main purpose of this role is to provide excellent customer service to their members, learners and prospective applicants for individual, course and consultancy accreditation.
One of our financial services clients are currently looking for an IT Service Manager to come on board to establish a Service Level Management Framework and lead that particular Management Function within the SIAM.
Due to the nature of the role, you will need to have the following experience to be considered.
This is part of a potential wider programme around strategic supplier partnership framework for the wider business.
Robert Half is collaborating with a prestigious Global Consulting Firm in their quest for a Service Introduction Manager, entrusted with spearheading the introduction and deployment of cutting-edge IT services.
This position presents a unique opportunity to assume a pivotal role in driving service transformation endeavours, guaranteeing flawless implementation and continuous support.
Contract Assignment Details
Start Date: ASAP, subject to onboarding with an estimated 2 weeks turnaround.
Great for an individual who thrives within a fast paced, performance driven environment.
You'll have the scope to learn in an open and friendly atmosphere within a company that values employees, with a strong focus on continuous improvement and personal development.
With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.