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Do you have experience in Customer Services or the Financial Services sector? Are you organised and able to multitask? Our client, an award-winning investment and technology solutions firm, is looking for a Client Services Consultant to join their team. Your responsibilities will be: Providing excellent customer service on the phone, email and via web chats Answering queries regarding products, website, processes and investments Liaising with a number of internal departments to solve queries Liaising with clients and third party providers Performing various administrative tasks Your skills: Experience in Customer Service Excellent communication and interpersonal skills Strong verbal and written skills Ability to work in a fast-paced environment If this sounds like you, please apply today.
Service Level Manager - ITIL, Service Now, Service Management One of our financial services clients are currently looking for an IT Service Manager to come on board to establish a Service Level Management Framework and lead that particular Management Function within the SIAM. This is part of a potential wider programme around strategic supplier partnership framework for the wider business. Due to the nature of the role, you will need to have the following experience to be considered. Strong experience working with a range of supplier relationships and have implemented and delivered SLM (Service Level Management) end to end (to confirm this is a Service Delivery and 'doing' role, rather than theoretical or strategic like Service Design). Must have had experience being fully accountable for defining, documenting, agreeing, monitoring, measuring, reporting and reviewing the level of IT services that are being provided, to make sure that the service levels and targets which are set are precise, achievable and support Business Service Level requirements. Must have good analytical and reporting skills and be proficient in Service Now with regards to data points entry, reporting and configuration. Eames Consulting is acting as an Employment Business in relation to this vacancy.