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You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: On call cover with paid overtime Company van (available for private use) Incentives for passing leads to our sales team Full company benefits package including pension Good holiday package plus public holidays LOCATION: High Wycombe COMMUTABLE LOCATIONS: Reading, Slough, Watford, Oxford, Luton, Aylesbury, Hemel Hempstead, St Albans, Maidenhead, Windsor, Bracknell, Woking, Abingdon, Thame, Tring, Bicester, Milton Keynes, Borehamwood, Harrow, Hayes, Ruislip, Staines-upon-Thames, Berkhamsted. WHY SHOULD I APPLY? You're already in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel Realistic opportunities to manage the service team You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial, Engineering We're experts in Air Compressors, and because you are too, you'll mostly be out in the field supporting our customers. Whether this is planned preventative maintenance (PPM), breakdowns or installations, you'll use your expertise to fault find, carry out leak detection projects and complete energy saving surveys. You'll share your wealth of knowledge with our Junior Engineers and aid their development into fully fledged Service Engineers. When you aren't on the road, you'll be based in our workshop recommissioning, stripping down and working on our Air Compressors. As our Service Engineer you'll: Utilise both your mechanical and electrical skills to fulfil our customers needs Travel to our customers sites within the territory - roughly with 60 miles of our office Take an active lead mentoring our Junior Engineers PERSON SPECIFICATION: Service Engineer, Field Service Engineer - Air Compressors, Industrial, Engineering You already have experience within the Air Compressor market, so you're able to get out on the road in no time and you'll be keen to impart your knowledge to the Service Team. You'll be the face of our company, constantly providing excellent customer service so you must be a good people person. You'll also have: A rounded technical background covering mechanical and electrical. Whether you have recognised qualifications or you're qualified by experience, we don't mind Aspirations to become a manager within our Service team Great communications skills to build relationships with your colleague and customers We'd particularly welcome any applications with F-Gas experience or certification. THE COMPANY: We're a well-established company, celebrating over 60 years of trading. We supply an extensive range of air compressors, vacuums, and pneumatic systems into a wide range of Industrial markets such as automotive, aviation, engineering, manufacturing, healthcare, pharmaceutical, food, beverages. We work with some huge blue-chip names through to some of the most prestigious Universities in the country. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Engineer, Field Service Engineer, Maintenance Engineer, Electrical Engineer, Electronic Engineer, Mechanical Engineer, Mechatronic Engineer - Air Compressors, F-Gas, Capital Equipment, Speed Drives, Air Treatment, Air Driers, Blowers, Vacuum Units, Filtration, Hydraulics, Pneumatics INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JC17683, Wallace Hind Selection
Service Advisor Location: Reading Salary: £27-29k Per Annum Basic (up to 33k OTE) Hours: 40 Hours Per Week Job Type: Full time Contract Type: Permanent Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships! We are seeking a professional and experienced Service Advisor to join our Reading based Commercial Service Team. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry. You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus. Responsibilities: Deal with customer needs face-to-face and over the phone with a professional and friendly approach Work in Progress (WIP) control for the workshop MOT and service scheduling Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract To promote additional workshop services/repairs where applicable To identify and add parts to WIPs Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers To ensure parts are ordered/requisitioned once relevant authority is received Inform customer of outstanding campaigns and arrange for work to be completed To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work To assist and develop parts sales with the objective of meeting relevant targets To cost completed work and raise invoices To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts Build rapport with all staff and customers To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: Excellent customer service skills Excellent interpersonal, verbal and written communications skills Proven organisational and administration skills Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask both alone and part of a team More about what Cordwallis Group can offer you: Multi manufacturer training programmes available - we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday Purchase Scheme (up to 3 days available to purchase) Employer pension Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay - Full 2 weeks Corporate uniform provided Cycle to work scheme Free Parking on Site Working for a friendly family business! Seeking a professional Service Advisor for our Reading Location REF-213738