We have an exciting opportunity for a 2nd Line Service Desk Engineer to join a growing UK-based IT Service Provider on a permanent basis.
They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic Guidance, Cloud Services, IT Infrastructure along with tailored re-active and pro-active support services.
This role will be hybrid with 2-3 days a week in the office (Surrey, near Horsham) and the rest would be remote with occasional customer site visits.
We're currently seeking a Temporary Service Desk Administrator to join our client on an ongoing basis.
In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments.
Schedule and coordinate service appointments for clients.
General
The successful candidate will be responsible for managing service records, coordinating with technicians, and ensuring high levels of customer satisfaction.
Reed Crawley is exclusively partnered with a key client based in Horsham seeking a Service Administrator to join a busy team and provide essential support to their service department.
Reporting to the Service Manager, you will be expected to ensure maintenance and repair are carried out on machinery sold by our client, within the allocated region.
Here at Contract Personnel, we are recruiting an experienced Service Advisor to join a well-established, market leading machinery supplier.
As a successful candidate, you will be required to work as part of well trained and experienced team, based at our client's West Sussex branch.
Handle large volumes of repair calls from customers.
Job Description
This role involves providing excellent customer service to ensure customer satisfaction and timely resolution of repair issues.
As a Maintanance Advisor, you will be responsible for handling a high volume of repair calls, diagnosing repair issues, and efficiently raising necessary work orders.
Are you a Administrator with a background in Switchboard and MS Office looking to join a well-established global leader in innovative technology solutions while progressing in your career to senior?
£26,000 - £28,000 Training Progression Holiday Health Insurance Early Finish Fridays
On offer is an exceptional opportunity to join a close-knit team within a company that has been established for almost a century.