The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
I am currently recruiting for an IT Service Desk Technician who is looking to join a dynamic and growing company with offices here in Edinburgh and around the UK.
Our client is an Independent UK law firm with expertise in areas such as transport, energy, food and farming, real estate and infrastructure.
Overview
You will play a crucial role in providing IT support to users.
We are delighted to be recruiting for a brilliant company based in Uxbridge, they are looking for a new Service Desk Administrator to join their growing and supportive company!
They are looking for someone who has previous customer service experience within an office, they would also like someone who has previous admin experience!
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.