The post holder will form part of the Service Desk Team to provide Level 1-2 support to clients on all matters relating to IT provision.
Whilst the primary role will be to use remote access software to resolve client issues and fulfil service requests, there will also be an occasional requirement to cover the IT Service Desk.
To support and maintain a high level of customer service focused on the needs of staff and associated teams.
As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk.
Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team.
Key Responsibilities
Delivering best-in-class client care by partnering with regional and international partners.
Receive customer phone calls, log, prioritise, allocate and resolve Service Desk/Remote Managed Service alerts/calls by or support request from end users.
Working with the retail management team you will be responsible for supporting colleagues predominantly with hardware issues.
I am currently working with a luxury brand to recruit an experienced 1st/2nd Line Support Analyst on an initial 6-month contract.
Service Operators - FTC until end of December starting in December - Permanent opportunities available!
Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5)
Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they're helping thousands of people every month, saving them time, hassle and money.