The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor.
Monday to Friday 8am 5pm
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry.
Working times: Shift Patterns between 7am - 7pm Monday to Friday - 40 hours per week
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.