Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
I am currently recruiting for an IT Service Desk Technician who is looking to join a dynamic and growing company with offices here in Edinburgh and around the UK.
Our client is an Independent UK law firm with expertise in areas such as transport, energy, food and farming, real estate and infrastructure.
Overview
You will play a crucial role in providing IT support to users.
Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor.
Monday to Friday 8am 5pm
The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.