A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst.
The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
Duties and Responsibilities
Be the first point of contact in resolving 1st and 2nd line support calls.
This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.
Job Responsibilities
Provide initial 1st line technical assessment and support.
Providing first single point of contact for all IT Incidents & Requests.
Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow.
General
Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.