Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system.
Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team.
Service Desk Analyst needed in Northallerton Paying £14.40 per hr ref 360490
Full time hours on a temporary basis
Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service.
Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties.
They aim to support independent living for vulnerable adults.
Key Responsibilities/Accountabilities
To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients' properties.
They aim to support independent living for vulnerable adults.
Key Responsibilities/Accountabilities
To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.
Job purpose: Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal departments/functions as required.