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Your new role Financial Reporting & Analysis Provide appropriate and timely financial reports covering various metrics as required by site management, including monthly management accounts and variance analysis Support Group and Divisional reporting requirements Provide routine and ad-hoc analysis as requested by site operations, Finance Business Partners, Division and Group Finance Accounting activities Processing of standard and non-standard journals Setting up recurring and reversing/accrual journals Managing journal templates Ensure that all general ledger accounts are reconciled on a timely basis Analyse and resolve any un-reconcilable items on a timely basis Ensure activities are completed on timely basis to meet reporting deadlines Identify areas of improvement to facilitate a smarter close process SSC Support / Ad-hoc activities Support other team members in achieving the agreed service level agreements for each business Work with other SSC teams to ensure thorough processes are working as desired Provide support in ad-hoc activities for Senior Accountants and the Head of Finance Support & Reporting What you'll need to succeed Qualified, part qualified or qualified by experience accountant Knowledge of SAP or similar ERP systems, including understanding of end-to-end finance processes Experience of management and financial reporting Exposure to Hyperion/HFM consolidation/reporting a bonus Experience of working in a busy environment, providing accounting/reporting services to tight deadlines Worked independently to prepare monthly reports and analysis Flexible worker who can pick up and complete ad-hoc tasks when required Excellent communication and interpersonal skills A competent computer user with experience of using Microsoft Office software Ability to produce work to an excellent standard, paying meticulous attention to detail at all times What you'll get in return Competetive salary Annual bonus Hybrid working Flexible working Study Support Progression and development Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customer's needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes', we have the perfect role for you! We're looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. It's an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team. Your role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to our customers before they identify we need to. You'll support the Head of Customer Experience to identify where the customer experience needs the most improvement and work closely with the Customer Change Team to provide analysis on the voice of the customer. The role involves actively managing relationships with stakeholders across the business, providing actionable insights that drive decision-making and support the achievement of our commercial objectives. Understanding the data is important at phs, turning it into actionable customer insights, championing the voice of the customer across the group and ensuring we're focused on the needs of the customer. Key Responsibilities Lead, inspire and coach a team of Quality Assessors, Insights Analysts, Workforce Management and Training. Responsible for the delivery and presentation of insights, modelling & forecasting that inform and shape business planning through highlighting opportunities and risks. Work closely with key stakeholders across the business to understand their insight needs. Work very closely with the Business Intelligence team using the provided data and producing actionable insights. Marketing will be a critical stakeholder as you work to ensure improvements are aligned to marketing strategies and customer insights are shared and aligned. Understanding the businesses performance across customer engagement drivers, providing regular insight as well as deep dives into future trends/views. Being subject matter expert on the drivers of customer engagement & value; leading the continuous development of our measurement and insights in response to evolving customer expectations and insight capabilities. Creating insights to deliver at both Senior and Exec levels, integrating multiple inputs into concise, compelling insights. You'll be confident at both writing and presenting reports. Having a deep understanding of contact centres and experience with back-office functions such as WFM and Training. Experience in delivering strategies at pace across multiple complex roles and programmes of work. Develop and manage appropriate team KPIs which are then used to drive the teams' performance. Lead, inspire and develop the performance and potential of the team, setting clear objectives, allocating work appropriately, developing effective ways of working and ensuring that individuals and the team operate effectively. This is a great role for someone with extensive experience as an Insight Manager or similar to lead strategic studies and drive forward the advancement of the overall analytical capabilities of the business. It's important that you have a pragmatic approach to working with complex and imperfect data, with a focus on eliciting meaningful insights. Your experience and strengths An extensive customer insights and quality management background, with experience in customer settings and contact centres. Able to lead insights development and deepen the businesses understanding of key customer issues, with proven ability to implement strategy. A dynamic leader with senior stakeholder experience, able to drive success through change. Excellent people skills and a proven track record of delivering substantial organisational change. An excellent communicator, both verbally and written, able to influence others at all levels. An innovative and creative approach, with a positive energy, the ability to find solutions, and determination to drive outstanding results. Ability to work at pace and deliver high quality results, both yourself and your team. Continuous improvement mindset, spotting opportunities for how to do things better, simpler, faster. A strong leader, able to quickly build respect and commitment across business wide teams. An excellent attention to detail and the ability to see the wider business picture. In return for your commitment and expertise you'll benefit from: A good reward package including competitive salary, car / car allowance and bonus. Employee discounts through phs Perks and our phs Direct online shop. Great hours Monday to Friday (36.25 per week). Free Parking on-site so no parking costs. Buy / Sell holiday scheme. Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome. To ensure that departmental KPI's are met on a daily/monthly basis. To provide technical information regarding frames and lenses to Opticians When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices To build a rapport with key clients To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied. To fully interact with the supply chain across the relevant sites To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call' Optical Customer Service Advisor - Requirements Previous experience of working as an Optical Assistant Attention to detail Organised Able to build rapport Good at multitasking Excellent customer service skills Optical Customer Service Advisor - Package Working 37.5 hours a week Monday to Friday 9am to 5pm Salary between £20,000 to £23,000 This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times. To apply for this role please send a copy of your CV or alternatively call .