We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
At CEF we have a bold ambition for growth.
General
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.
Service Desk Analyst needed in Northallerton Paying £14.40 per hr ref 360490
Full time hours on a temporary basis
Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service.
Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.