A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst.
The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
Duties and Responsibilities
Be the first point of contact in resolving 1st and 2nd line support calls.
3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
The team also deal with setting up and onboarding new users, supporting them with IT issues as well as ordering new equipment from suppliers and configuring to company specifications.