We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Posted by Ultimaze Ltd trading as TSR Select • £50K/yr to £60K/yr
Our client is a Kent based Managed Service Provider who are looking for a Service Desk Manager to manage their existing team.
The role is to work with the directors of a busy, successful Kent based Managed Service Provider to put in place the systems and procedures necessary for the business to grow.
The successful candidates will already have experience of working in a similar role within the MSP space.
Posted by Realise Recruitment • £25K/yr to £30K/yr
We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld.
In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve any problems or technical issues.
Posted by Akton Recruitment Ltd • £20/hr to £21/hr
General
Line Management Responsibility: None
Job Purpose
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
Benefits: 25 Days Holiday BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.