As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP).
You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk.
As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation.
My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company.
The company Develops applications for the banking industry and then migrates to a full IT services organisation.
About the Role
The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.