In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst.
The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
Duties and Responsibilities
This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
Be the first point of contact in resolving 1st and 2nd line support calls.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc.
The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm.
They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.
As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night.
From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours.
We are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc.
The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm.
They are bringing someone in on a permanent basis who is passionate, keen to progress within their career and has previous experience working within a professional services environment.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range Up to £40,000 dependant on experience
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 1st line service desk analyst.Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe.