In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst.
The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.
As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any issues.
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team.
Typically, there will be circa 25 support requests per analyst per day, split between email and telephone calls.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc.
The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm.
They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.
Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues.
General
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment.
This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT.
As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night.
From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range Up to £40,000 dependant on experience