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Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users. This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities: Provide initial 1st line technical assessment and support Accurately diagnose technical issues and perform standard preliminary research using available resources Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution Own, monitor and escalate all incidents according to agreed service levels Keep users informed on the status and progress of their reported incident or request Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices The ideal candidate: Demonstratable IT Support experience in a user support environment An excellent customer focused approach when dealing with customers in person and remote Experience of working in a University service desk environment Microsoft Office Suite experience Active Directory including file share management experience If you are interested, hit the APPLY button below!
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25,000 bonus/overtime adds c.£1,000 - £1,500 pension Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Initial training 100% office based Requirements: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience Role Snapshot: Dealing with queries from current customers (this is not a 'sales' type call handling role), regarding a variety of mortgage/savings products. Close to 50% of the role is admin based The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business. The Role: As a Customer Service / Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist' teams, so those that apply themselves can definitely progress within the business. The main elements of the role include: Maintain an up to date knowledge of all products and services offered by the company Dealing with customers on a daily basis, both over the phone and via email Pro-actively following up enquiries via marketing and the website Carrying out market research and analysis of results when necessary Dealing with all general special tasks and projects that are customer related Liaise with external suppliers and maintain business relations with third parties as required Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. Skills / Experience Required: For this Customer Service / Administrator role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment. Additional Information: The Customer Service / Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500. The Customer Service / Administrator post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.