Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices.
Duties and Responsibilities
Be the first point of contact in resolving 1st and 2nd line support calls.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
One of NonStop's Public Sector Clients is looking for Service Desk Analysts, with experience in SC Cleared environments/ or Public sector environment, to join them on a 12 months contract basis, in Southampton.
Essential Experience
Managing the first and second-line technical support for all IT applications and services across sites, including end-user computing.
Manage multi-function devices and specialised IT equipment.