Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service.
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
One of NonStop's Public Sector Clients is looking for Service Desk Analysts, with experience in SC Cleared environments/ or Public sector environment, to join them on a 12 months contract basis, in Southampton.
Essential Experience
Managing the first and second-line technical support for all IT applications and services across sites, including end-user computing.
Manage multi-function devices and specialised IT equipment.