We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Harvey McQueen are recruiting for customer service administrator to join one of our large clients.
This role is located in the Chadderton area.
For this role you will serve as an initial point of contact for customers, and responding to enquiries and be a first point of contact for quote queries.
An exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator.
Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Admin
We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales division and will be the first line of support for our Salesforce application.
Acting as the 1st point of call for users that need assistance.
Role involves both 1st line support including tasks like password resets, software installations, and basic hardware support.
AS well as 2nd line support resolving more complex technical issues, conducting in-depth troubleshooting, and escalating incidents to third-line support if necessary.