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SCCS Survey equipment is currently looking for a Service Technician to come and join our team. The role will be office based, with occasional travel between the sites and you will join us on a full-time, permanent basis. In return, you will receive a competitive salary. About the Service Technician role: As our Service Technician your purpose is to repair, service and calibrate a range of electronic surveying equipment and to provide technical assistance to SCCS customers and staff. Key responsibilities as our Service Technician will include: Service, repair and calibration of a variety of surveying equipment to manufacturers specifications Carry out fault diagnosis to module or component level as required. Interaction with logistics and repairs teams to facilitate timely processing of instruments. Ensuring all tooling is within calibration. To ensure that the average turn-around time is in line with company objectives. Working with other departments to ensure any problems/issues are dealt with quickly and in a professional manner - Ensure ESD procedures are adhered to. Stock control of spare parts. What we're looking for in our Service Technician: Strong communication (verbal and written). High degree of accuracy and attention to detail. Ability to work effectively and constructively in a team environment or independently. Ability to meet deadlines in a fast-paced environment. Strong sense of urgency, responsibility and accountability. Developed and practiced problem solving and decision-making skills. Confidentiality and personal integrity are key characteristics. To join us as our Service Technician please click apply' today we'd love to hear from you!
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.