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JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting the organisation. As a member of the IT services team you will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be working alongside a project team who are working on a significant programme of IT improvements for the business. As projects are finished, they will be handed over for you to support. You will have the necessary technical aspects but also come across well and are keen to progress yourself. This is a significant role for an IT Technical to join the organisation and provide both remote and on-site support to different customers with a range of technologies. We will aim to train you and provide you with the skills needed to progress. Key Responsibilities Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors Escalate any issues or concerns within the company IT service Carry out daily IT support and handover tasks as required Be part of a rota to ensuring the Service Desk is covered during core support hours Identify and solve common first line level hardware faults and problems Escalate faults to third level support, or third-party suppliers as required What You Will Need to Succeed Experience in working in an IT service desk/support environment. Experience with Active Directory, Group Policy, Office 365 An understanding of databases - SQL. Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, 11. Highly customer focussed, and service driven, Ability to use own initiative to achieve deadlines & resolve issues. Analytical and methodical approach to problem solving. Excellent interpersonal and communication skills - in verbal and written English. Awareness of ITIL would be an advantage. Personal Qualities The role is based in Sheffield, but travel will be required all over the UK mainland. As this is in a retail/b2b environment then weekend work and outside of typical working time (8-5) will be required. Preferably degree level educated in an IT subject but flexible based on experience. Clean driving licence.
Service Desk Support, Incident Analyst (SC Cleared) We have an exciting new opportunity for a Service Support Technician to join a leading organisation based in Winchester. This role would be the ideal opportunity for someone who has previously worked to handle incoming technical incidents, requests and changes in an accordingly and timely manner Rate - £250 a day to overall assignment rate of umbrella Duration - 12 months Location - Winchester The Role Within this exciting opportunity, you will be required to work within a large team to handle incoming technical support incidents, requests and changes. You will furthermore, have previously worked within a customer facing role in which you will be resolving a wide range of technical issues such as resolving passwords to building and fixing hardware and software Key Skills Previous experiences of handling technical support incidents and requests Management of personal call queues to ensure calls are closed in a accordingly and timely manner You have previously worked to resolve calls ranging from password to changes to complex changes which include constructing hardware and software Strong communications and customer service skills Please note that for this position you must hold SC Level Clearance