The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis.
The successful candidate will ideally have experience working within a supervisory role, leading a team.
Reporting to the Telesales Manager, your role within the Telesales team is to lead the evening shift team and work with colleagues to manage and process all customer orders and grow business through selling new categories and ranges.
As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials.
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team.
In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.