Posted by Compass Group UK & Ireland Ltd • £10K/yr to £50K/yr
We are looking for a Service Desk Team Leader to join our busy Digital and technology team based in Birmingham.
Compass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world's leading provider of food and support services.
With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in offices and factories; schools and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms.
A leading MSP working at enterprise solutions echelon is looking for an expereinced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries.
Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).
You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.
Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits.
This on-site role requires a hands-on leader who can thrive in a fast-paced environment, manage a dynamic team, and ensure exceptional IT support.
Are you an energetic and experienced IT professional looking for your next challenge?