As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
We're looking for a Software driven Service Delivery Lead to join an industry leading organisation that are going through a period of growth due to continued success!
You'd be joining to focus on the improvement, automaton and growth of their Application Support environment.
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.
You are responsible for direct line management responsibility for the team including team building and morale.
Portfolio are proud to represent our client in their search for a Client Experience Team Leader.
This is a once in a career opportunity for an exceptional Team Leader to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation.
With an unrivalled track record of incredibly strong year on year growth of its subscription model business, our client supports over 80,000 organisations and 13 million lives across the UK & Ireland.
Salix has recently gone through a period of significant growth and is still growing; Salix is in discussions with BEIS regarding Salix expanding its responsibilities to act as a Delivery Agent to manage the delivery of the Home Upgrade Grant (HUG) and Social Housing Decarbonisation Fund that was launched in July and September 2022.
The schemes deliver energy efficiency and low-carbon heating upgrades to low-income households living in England's social and private housing sectors.
Project Support Officer - Manchester Office - Up to £40,000 (Benefits included below)
Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
Conduct initial assessments to understand customer needs and opportunities' and use coaching techniques to understand the root cause of the issue requiring support.
General
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Do you want to add value on a day to day basis?
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.