Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Our client is a leading provider of vehicle leasing services across the UK.
As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as one of our Van Drivers you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression.
Your day to day can vary from high rises to bungalows, recliners to footstools - you'll be delivering it all and having a laugh with your colleagues along the way!
The good news is, you don't have to have any experience- As long as you have a Driving Licence with less than 6 points, we can give you all the training you need!
You will be joining a fast-growing technology-based business that has built a market leading position in the provision of energy data and services with a proven track record for constant innovation.
We are pleased to be supporting our Horley based client who are seeking a Project Support Coordinator to join their growing team.
This is a fantastic opportunity for someone with at least 6 months commercial office experience who is looking to take that next step in their career!
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as one of our Van Drivers you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression.
Your new role
Your day to day can vary from high rises to bungalows, recliners to footstools - you'll be delivering it all and having a laugh with your colleagues along the way!