Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Assistant you will be playing an important part in the journey to get furniture on its way to its new home.
Your day to day can vary from recliners to footstools - you'll be ensuring a customer's furniture is in pristine condition and ready on the vans for delivery and having a laugh with your colleagues along the way!
Our fantastic Warehouse team works hard behind the scenes, ensuring all goods are labelled and stored correctly and all line checks are completed accurately and efficiently.This role isn't just about unpacking and loading, it takes pride and attention to detail!
Our client is a leading provider of vehicle leasing services across the UK.
As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as one of our Van Drivers you will be delighting our customers at the very last part of their journey, which undoubtedly leaves that all important lasting impression.
Your day to day can vary from high rises to bungalows, recliners to footstools - you'll be delivering it all and having a laugh with your colleagues along the way!
The good news is, you don't have to have any experience- As long as you have a Driving Licence with less than 6 points, we can give you all the training you need!