Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
About the role
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
Join our distinguished client's team as a IT Service Delivery Manager.
Positioned at the forefront of the IT services and solutions industry, and headquartered in Nottingham, our client excels in the Education sector, prioritizing customer needs above all.
Renowned for their innovative strategies and strategic partnerships with leading vendors, they are dedicated to providing first-rate IT solutions.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Fast growing energy business based in the Bury area requires a Service Delivery Coordinator, this is a role that sits within the Customer Service team.
This is a newly created role due to the growth of the business.
The primary function of this role is managing all account queries through a first-class customer centric approach.
A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team.
In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey from onboarding to professional services hand off.
Are you passionate about customer success and software solutions?