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Main Purpose of the job: To provide an efficient and responsive casework review service, ensuring that all reviews and county court appeals are dealt with in accordance with legislation, Council policy, and statutory deadlines. Acting as a lead officer in liaising with clients and Council solicitors in reviews and when defending County Court Actions. To investigate, resolve and respond to formal and information senior level MP/member enquiries and complaints, including from the Ombudsman, regarding the services delivered by Housing Options service within statutory and corporate deadlines and foster a positive relationship with members in relation to their casework. To authorise the extension or provision of temporary accommodation in review cases as appropriate. To ensure the effective communication of review decisions, complaints, appeals and operational matters arising from reviews and enquiries to staff and managers within the Housing Needs Group and propose solutions that will enhance service delivery Summary of Responsibilities and Personal Duties: To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended. To provide reports and statistics about the reviews function and support any service improvement initiatives. To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines. To liaise with medical team, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated. Also to liaise with customers about the outcomes of reviews and to ensure they are aware of their options and the implications of choices they may make (e.g suitability of accommodation). To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice. To respond to a high level of complex complaints, including those from MPs, members and senior managers within local, corporate and statutory deadlines. Investigating the issues and responding on the full range of issues raised. Ensuring a positive relationship with members is maintained by being responsive to issues, particularly where an enquiry is urgent and ensuring they are updated on progress and receive full, clear responses that focus on solutions to issues. Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs. Ensuring liaison with and involvement of other relevant sections and agencies and examining all available written and electronic records. To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available. To provide an excellent customer care service which promotes a positive image of the service to all applicants, advocates and internal and external agency customers whether in person, by phone or any other method of communications To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team. To promote a housing options approach to service delivery, wherever possible, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need. To thoroughly investigate complaints from MPs, elected members and senior managers and where necessary to carry out interviews and home visits to gather information. To liaise closely with the Council's Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels advice, draft statements and affidavits and attend court wherever necessary. From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice. Input all data, make detailed case notes and update progress on reviews on all IT systems To record and monitor all complaints, enquiries, reviews and appeals being dealt with. To develop and maintain systems to ensure they are accurately reported. To provide management information and reports on these areas as required. To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices. Knowledge Understanding of the legal and procedural requirements in relation to homelessness and access to social housing. Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw. Knowledge of related social welfare, human rights and immigration legislation Knowledge of review procedures. Aptitude Ability to work effectively as part of a team, co-operate with colleagues, be sensitive to people's need and help to achieve own and team goals. A flexible approach. A commitment to the promotion of a homeless prevention approach Willingness to undertake training as required. A commitment to customer care.
Job Title: Catering Team Leader Location: Covering three different locations, please see below: Dorking Hospital, RH4 2AA / Molesey Hospital, KT8 2LU / Caterham Hospital CR3 5R Shift Pattern: Monday- Friday 8am-4pm Pay: £12.86 per hour Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then NHS Property Services Ltd is the place for you. About the Trust NHS Property Services partner with customers to enable excellent patient care by acting as a trusted advisor to the NHS and by providing the best estate solutions.? They manage 2,700 properties with 6,300 customers across England, which accounts for approximately 10% of the total NHS estate. Their properties range from listed buildings to new integrated care centres and include hospitals, GP practices and offices.? Our 6,000 colleagues have expertise in every area of estates and facilities management within the NHS. What you'll be responsible for: As a Catering Team Leader you will be supervising and supporting a team of workers. Completing rota's and ensuring that administrative duties are carried out. You will manage your own time, splitting yourself between different colleagues and areas of work. The role will involve, but not be limited to you performing the above. You'll have the following skills/experience: Full UK driving licence and access to own transport. Excellent communication skills- both verbal and written Level 3 food hygiene Must be Flexible Experience of managing or supervising a team As a member of NHS Professionals, you have fantastic benefits: Competitive pay rates-work this week, get paid next week Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to us Stakeholder pension scheme available- a flexible future for you and yours Who are NHS Professionals? We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply. Apply Today By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion. NHS Professionals manage your data, please see our Privacy Notice on our website.