As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
This is a key role within our Management Team as the Technical Services Delivery Manager you will be involved in managing a Technical Services Team (currently 12) and provide effective project planning for jobs/projects.
You will be responsible for ensuring a high-quality level of service is consistently delivered to all our customers and be able to identify and solve issues as part of the Management Team.
With excellent communication skills, you need to be an all-rounder who is driven by customer service.
Join an integral part of the NHS family, critical to sourcing, delivery and supply of healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales, as an ICT Category Lead.
Joining NHS Supply Chain means you are part of the continued and committed contribution to supporting the NHS to deliver safe and excellent patient care, by ensuring the organisation delivers the products and services needed by the NHS, both now and in the future.
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
BENEFITS
Saturday hours available to include in shift overall if required.
Work shift flexibility can be offered - core hours of 9am to 4pm must be covered for 4 days and earlier finish on a Friday (30 mins).
You will be expected to positively contribute to the performance of the business and ensure that World Class customer service is delivered by all members of the team.
Purpose of the RoleThe purpose of the environmental services team leader role is to ensure "World Class Service" standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times.
You are responsible for direct line management responsibility for the team including team building and morale.
Implementation Specialists at TPP are responsible for guiding new customers through the process of planning and managing the implementation of our SystmOne software.
One week you could be planning an implementation for a Mental Health Trust within the UK and the next you could be with a family doctor in China checking data has migrated correctly.
The role includes overseeing and planning projects from start to finish both in the UK and internationally.