Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
To lead the service delivery team in exemplifying the principles of customer service, productivity, performance, efficiency, and responsiveness to users.
General
Job Type/Shift Patterns: Full time, Monday - Friday between 9:00am - 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from Home)
Getinge is a leading global provider of products and systems that contribute to quality enhancement and cost efficiency within healthcare and life sciences.
We employ more than 10,000 people, and have operations in more than 40 countries.
The aim is to prevent escalation of problems, that may in turn impact people's health and wellbeing.
35.00/hr a week
This role is working within the Community Hubs Team, which focuses on early intervention and prevention, working with people to identify and resolve the root causes of their problems.
To visit service users for support sessions within their homes or appropriate community locations
To devise effective interventions for service users who are hard to engage'
To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centred support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life
To visit service users for support sessions within their homes or appropriate community locations.
To devise effective interventions for service users who are hard to engage'.
To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centred support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life.