Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
About the role
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
To continue delivering exceptional service, they are seeking a dedicated and experienced Service Delivery Director to oversee their team of engineers across the UK.
My client is a renowned leader in providing high-quality technical support and services across the UK.
Specializing in EPOS systems, they have built a reputation for excellence and innovation.
Consultancy delivers projects and programs to over 100 Public and Private Sector organisations.
Following another year of rapid growth, we are looking to grow our team through the engagement of a further Delivery Consultant.
In doing so, we work with some of the largest organisations in the UK delivering projects and change programs across a range of areas including IT and Change, Health & Care, Investigations, Procurement, Finance and HR.
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop to gain essential product knowledge.
Your primary role as an Implementation Consultant will be to support local authority clients through the process of implementing and utilising the software solution.
Both roles are remote.
My client is a UK leader within Youth Justice / Offending Software , they are truly passionate about the welfare of children and young people and are looking for 2 experienced local authority Youth Justice / Youth offending practitioners to join their team.