____________________
______________________
_____________________
____________________
________________________
_____________________
___________________
_________________________
____________________
__________________
Service Manager LOCATION: Basingstoke SALARY: £28,753 DURATION: Permanent HOURS: 37.5 hrs per week Day-to-day duties: Lead the staff teams to provide expert support for people who have been sleeping rough and those in supported housing in identifying and progressing their strengths and personal goals. Improve service delivery based on feedback from clients, partners, and staff. Reflect the organisation's high priority for client empowerment by identifying and promoting opportunities across all areas of decision making, emphasising effective risk assessment over risk elimination. Provide strategic leadership for a service that is designed to provide intensive, person-centred support and reduce rough sleeping in Basingstoke, working closely with commissioners and partners to achieve this. Attend relevant meetings with Commissioners and make presentations about the services to a diverse range of audiences. Lead a team that will include but is not limited to an In-reach Worker, Accommodation Support Worker, Rough Sleeper Navigator and two Outreach Workers; providing supervision, performance and development reviews and encourage a culture of creative solutions and reflective practice. Lead the multi-agency working with external agencies required to reduce rough sleeping, including cross authority. Progress and track referrals made into the services. Ensure service outcomes are well documented and submitted in a timely way. Undertake rostered outreach sessions, including early morning, late evening, and weekends, taking the service to the clients. Complete new and review, needs assessment/risk assessment for clients leading to the delivery of full support plans which meet individual client need. Track and monitor support delivered and its impact through review and use of outcome tools, with a particular focus on trauma informed care and gender. Lead the effective recruitment, induction and ongoing support / development of staff and volunteers, including encouraging residents into internal volunteering opportunities. Build effective and motivated staff and volunteer teams promoting a culture of continuous improvement. Provide a clinical lead to the staff team and develop a learning and best practice culture within the service. Build and maintain an effective relief worker pool to prevent the use of agency staff. Assume personal responsibility for income and expenditure for your service. Work with our Finance department towards meeting the annual budget expectations and reporting back to commissioners on spend as appropriate. Actively manage expenditure throughout the year continually seeking opportunities to innovate and improve efficiency in service delivery. Contribute to developing, improving, and growing organisational service delivery to ensure sustained commercial viability of the broader organisation. Develop and manage monitoring systems which demonstrate the usage and achievements of the service for your teams, the organisation, and external audiences such as commissioners. Essentials: Previous management experience. Driver with access to own car. DBS within the last 12 months (must have original copy) For more information on this income focused role please contact Emily Rex on
Service Delivery Co-ordinator Location: Basingstoke Salary: £26,000 - £28,000 My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.
Project Delivery Co-ordinator Location: Basingstoke Salary: £26,000 - £28,000 My client based in Basingstoke is looking for a Project Delivery Co-ordinator to join their friendly team. You will support and provision all products sold to both existing and new customers while delivering exceptional customer service. Responsibilities: Ensure all new and post-sale orders are dealt with efficiently and in a time manor To ensure we are regularly communicating with clients while exceeding their expectations. Raising Purchase Orders and ordering materials to be sent to customers Liaising with networks on provisioning orders Raising or adding all aspects of the project billing to CRM Ensure constant improvement of customer experience and Service Delivery knowledge. Manage process for communicating service affecting issues to the organisation and our clients. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team Skills: Positive can-do attitude Strong customer service skills Strong communication skills Comprehensive industry knowledge Great attention to detail IT Literate Decision making skills Proven problem-solving attitude Ability to coach others. Ideal candidate will have a Project Management background, previous experience in a problem-solving environment with a high interest in technology and innovation.