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Vacancy Reference: VR/05111 Role Description: Bridge Recruitment have an exciting opportunity for a Contracts Manager to join the Team of one of our clients, an innovative company providing a wide range of cleaning services to the commercial, education, hospitality, leisure and construction sectors. As Contracts Manager, you will be required to focus on their ongoing contract, with the aim to renew next year. The ideal Contracts Manager will have an excellent track record, cleaning sector experience and strong evidence of delivering service excellence. Responsibilities: Conduct formal and informal client meetings Full ownership of the relationship mapping strategy laid out to you by the Account Director Manage all projects and push innovative solutions to clients as a primary part of your role. This means having an open mind about challenging the 'normal' scope of works and looking at how technology can be incorporated into it and provide best in class service to the client at all times Project manage IoT in the building and successful delivery of the SLA's and KPI's set on the project by the Account Director Respond to all Line Management requests in line with a client/contract KPI Attend and fully participate in monthly one to one reviews with your Manager where you will provide an overview of Operational Service Delivery, Finance, HR, H&S, RAG/Retention document and any innovation etc. Ensure that the company is compliant with all processes and procedures Attend and participate in monthly P&L reviews, to optimise and oversee operations to ensure efficiency and deliver key service commitments in line with budgets Ensure best practice is delivered and where able promote innovation/technology to support and enhance the service offering Develop strong relationships with internal and external stakeholders Ensure all operatives are fully trained and capable in their relevant role(s) Promote with the client other service offerings that you can provide, eg: SSD, FOH Reception, Landscaping, Waste, Security Services etc. Create and maintain Account Development Plans Lead, set direction and quickly embrace change in this fast-paced industry, and implement change effectively and positively within your team Develop and review your team so everyone takes ownership for the service delivery Support your team to seek and act upon feedback to improve individual performance for service measures and to own client's complaints through to completion Communicate competently and confidently on key business updates to the cleaning team regularly, in a clear and simple way, ensuring the messages are fully understood by the cleaning team and brought to life on a day-to-day basis Utilise and understand key people's metrics and HR policies and procedures to maximise the resources available and manage the performance of your business, effectively engaging your team and taking ownership in retaining your staff Be accountable for creating and developing a high performing team through the appropriate use of performance reviews, coaching and development Ensure all staff maintain safe working practice through the implementation of Company, BICSs and Health and Safety standards and regulations Ensure all sites are audited monthly and that all equipment/machines used are inline with what is listed on the asset register and are maintained as per the PPM schedule Participate in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Coordinator/Line Manager Be available to work (occasionally) unsociable hours, evenings, weekends and bank holidays when required Be actively involved in always developing the company culture Requirements: A track record of inspirational leadership Strong evidence of delivering exceptional service results through a team Flexible to fit the business needs to operate contracts and requests at different times of the day/different days of the week (within the working hours directive policies) Strong evidence of managing the employee lifecycle while complying with employment laws Highly self-motivated and able to act on own initiative A track record of using online systems and applications to complete day to day tasks such as time and attendance, on-boarding and completing company audits Strong coaching and development skills with experience of completing staff appraisals and setting staff development plans in line with the overall company goals Evidence of attaining and exceeding service-related team targets A track record of being able to communicate and liaise effectively at all levels Cleaning Sector experience Solution-driven IT literacy Experience of working with Microsoft applications (Word, Excel, PowerPoint, Outlook) Ability to multi-task and prioritise jobs in order of importance Excellent written and verbal communication skills
Title: Project Manager - Creative Agency Location: Surrey (Flex) Salary: £30k-£35k Level: Mid to Senior. Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. Organisation in your bones? Event Project Manager Client: We are looking for a lively, fun live events Event Project Manager for a super cool, creative and caring client of ours. A full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production and technology. They are a communication, engagement and logistical agency for some of the world's leading organizations. Purpose: Responsible for the planning and execution of varying size events from conception through to completion. Mentorship of junior members of the team and adherence to operational process. Key responsibilities and accountabilities: Client Management Support the Account Lead with client relationship building Support the Account Lead at general Client meetings, calls and reviews as required Lead project specific client meetings and calls, potentially involving multiple agencies Project Management Lead reasonably complex projects ensuring the highest quality standards are upheld throughout the project's life cycle, taking guidance from line manager Good understanding of the scope and project objectives and establish clear roles and responsibilities for project team members Set, communicate, and drive timelines and priorities within each project. Effectively notifying client and/or internal workstream of risks associated with not meeting deadlines and suggesting solutions to overcome challenges, with support from senior management as required Adhere to best practices and use of project management tools Lead regular project status meetings throughout project life cycle and ensure clear and fluid lines of communication between departments are deployed Build and maintain effective supplier relationships, manage contracting and ongoing communications with all third-party suppliers, leveraging volume discounts, undertaking contract reviews, and checking emergency procedures. Ensure all third-party suppliers understand the key event objectives and adhere to client prescribed service levels. Maximise revenue opportunities on all projects (amplified services) Workstream management - good understanding of all workstream products, services, and responsibilities to effectively manage timelines for all workstreams internally as well as confidently manage client expectations/deadlines Project resource management - good understanding of project team capacity and effectively notify operations lead if any concerns re sufficient levels of support allocated to your job Lead onsite management of project (virtual or live) to include but not limited to Conduct full debrief with internal team prior to client de brief and provide live examples of where improvements can be made Manage any post event reporting requirements within timeframe supplied Lead and execute client specific SLA's and process requirements Conduct full staff briefing when arrive onsite (including walkthrough slides) Conduct full client walkthrough Schedule and conduct all hotel / supplier pre cons (live only) Daily staff & client briefing (confirming in writing to the team any changes to the schedule/ action plan for the day ahead) Oversight of every workstream Ability to fire fight and problem solve when challenges arise, with support from senior representative on site Ability to jump in and support all other onsite roles at any time Dynamic risk assessment and emergency planning, with support from governance lead and senior representative on site Hosting of client team where required Full onsite debrief with all suppliers (preparing for reconciliation and client debrief) Ensure compliance with all client privacy and security protocols Budget Reconciliation & Finance Management Manage reasonably complex budgets which may pull together multiple workstreams Provide quotes for any additional/ out of scope items ensuring associated management fees are added. Ensure client savings document/ negotiation trackers are completed Keep track of any financial changes, savings and enhancements throughout the project. Provide regular budget revisions to client and ensure we have correct PO cover. Manage payment schedule with Project Finance to ensure invoicing dates and payment terms are met Understand cash flow of the project and work with project finance to manage Ensure currency exchange is managed in line with financial updates and checked regularly Good understanding of impacts to margin (both gross and operating margin) and limit any impact by ensuring accurate and regular updates to in/out costs Ensure all team members are aware of hours allocated in budget and are tracking against their Clockify hours. Analyse project team time recorded to the job to ensure detail and accuracy. Ensure prompt final budget reconciliation (maximum 45 days or client specific) General Provide mentorship and day to day support of more junior members of the team Ensure full understanding and adherence to PROJECT LAB 360 and touch operational process Proactively suggest learnings or improvements for PROJECT LAB 360 Input of timesheet activity daily Ensure compliance with company privacy and security protocols Ensure compliance with GDPR (General Data Protection Regulations) 2018 Regulations Work collaboratively with Board, Peers, and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. Manage and submit personal expenses and credit card reconciliations within timeframes specified
Title: Delegate Manager - Creative Agency Location: Surrey (Flex) Salary: 24k-£28k Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. We are looking for an agency Delegate Manager, who has worked with Cvent and has experience of delegate registration management (experience of working in a similar role) About Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology They help to solve complex brand, communication, engagement, and logistical challenges for some of the world's leading organizations and the primary experience, know and focus is on the healthcare sector. Job purpose: To lead the delegate area on each assigned project or workstream creating, maintaining and successfully delivering the event registration, attendee management and technology services. Acting as an ambassador, both internally and externally, and working collaboratively with stakeholders at all levels. Delegate Manager - Key responsibilities Governance Work closely with the governance team to ensure all processes and templates are being used and communicate any changes promptly to teams Ensure compliance with all client and company SLAs Data privacy: o Manage all client and attendee data in a sensitive and careful manner utilizing all quality and security processes in place o Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects o Promptly flag to line manager or operations lead any concerns regarding data privacy Follow all company processes, including client specific PL360 templates and processes as required Client Management Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest and implement process improvements for client processes & procedures Demonstrate and in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery Attend 'kick-off' meetings internally and externally to understand all requirements for assigned projects Gain all required information for assigned projects based on detailed knowledge of processes and experience in Delegate programmes Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes Ensure all supplier deadlines for assigned projects are met and develop excellent supplier relationships Ensure that the project is delivered within time frames specified Communicate project expectations to clients in a timely manner Travel to assist client Events onsite (this could be worldwide) Using a commercial mindset, support the company and clients in achieving the best value on assigned programmes, maximizing client cost savings and the companies profit margins: o Supplier negotiation o Cost reduction o Efficiency savings Delegate Management-Specific Responsibilities and accountabilities: Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt and accurate client updates of registration data and summaries Proficient in the use of the preferred event technology solutions including: o Creating reports (standard- and client-specific) o Creation, maintenance and use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Strong data analysis skills - filtering and summarizing data Advanced proficiency in Microsoft Excel Ensure all websites are effectively tested and documented, including client feedback Manage, check and cleanse all external data received from clients and/or suppliers Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis General Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. This position would suit: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive. Please contact us urgently.