Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
About the role
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
The Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.
Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team!
Are you an experienced project manager looking for a new position within a fast-moving and developing industry?
Having designed and specified a new target customer experience/journey, my client requires an experienced Programme Manager / Delivery Manager to lead and manage all technology aspects of the technical solution delivery, from finalised requirements through to a fully developed, integrated and tested solution that is ready for production go-live.
A highly experienced, software-focused Programme Manager / Delivery Manager is required for an immediate start, for a major 12-month fixed term contract.
What will I be doing
Working across both my client's London and Oxfordshire offices (3 days a week on site), the Programme Manager / Delivery Manager will direct and manage resources across several workstreams, comprising both internal and external/outsourced teams.
Having designed and specified a new target customer experience/journey, my client requires an experienced Programme Manager / Delivery Manager to lead and manage all technology aspects of the technical solution delivery, from finalised requirements through to a fully developed, integrated and tested solution that is ready for production go-live.
A highly experienced, software-focused Programme Manager / Delivery Manager is required for an immediate start, for a major 12-month fixed term contract.
What will I be doing
Working across both my client's London and Oxfordshire offices (3 days a week on site), the Programme Manager / Delivery Manager will direct and manage resources across several workstreams, comprising both internal and external/outsourced teams.