We are seeking a passionate and proactive Service Delivery Manager to lead incident management and escalations from start to finish.
As the Service Delivery Manager, you'll be the main point of contact for all incidents, ensuring transparency and accountability from vendors and third-party partners.
Are you ready to take ownership of a critical service delivery function within a forward-thinking digital environment?
Join our team as a Service Delivery Manager and play a pivotal role in delivering exceptional service to high-profile customers using our Managed Service platform.
This position is perfect for someone who thrives in a fast-paced environment, possesses excellent process management skills, and has a proactive approach to customer service.
Service Delivery Manager
Location: Northampton (Hybrid Working - 3 days in office, 2 days remote after 3 month probation).
Posted by Context Recruitment Limited • £40K/yr to £55K/yr
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (50% headcount grown in the past two years).
The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector.
The Service Delivery Analyst must have a broad range of skills and Service Management process experience.
The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice.
General
A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team.