We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence.
In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment.
The role comes with a range of benefits, including: Competitive remuneration package Professional working environment Brand-recognized training Contributory Company pension scheme Life assurance scheme Retailer Staff Car Scheme Cycle to work scheme Free physio & chiropractic services Staff referral scheme 24/7 Health & Wellbeing support 50% off PURE gym membership 50% off campervan hire through Campers 30 days annual holiday, with additional days based on length of service Role: Parts Advisor Reference: 003471 Salary: £28,000 - £30,000 per annum Location: Southampton SO40 32U Salary of £28,000 - £30,000 pa Working hours: Monday to Friday 8.30am - 6pm, Saturday 8am - 1pm (1 in 2 Saturdays on a rota) Full-time employment (5 days per week) Key Responsibilities: Efficient processing of parts orders Accurate identification of customer parts requirements Stock control management Secure and appropriate storage of stock Compliance with company policies and industry regulations Collaboration with Technical colleagues Price/completion of electronic health checks Guidance to customers on vehicle parts inquiries Processing customer orders and ensuring timely part delivery Maintaining precise records of stock levels and orders Building and maintaining strong supplier relationships Monitoring new parts and accessories in the market Providing technical advice to workshop team on parts and availability We are looking for candidates with: Previous experience in a similar role, preferably in the automotive industry Strong sales track record Excellent organizational skills Good technical knowledge to address customer queries Ability to multitask and apply initiative Professional and personable demeanor Strong communication and customer service abilities Ability to perform well under pressure in a fast-paced environment Knowledge of vehicle parts and their applications Proficiency in computer systems and software Possession of a valid UK driving license If you believe you meet these criteria and are excited about this opportunity, we encourage you to apply.
We are currently seeking an Automotive Parts Advisor to join our team in Southampton.
Join us in our commitment to providing top-notch service and quality products to our customers.
Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology.
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