As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support.
You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills.
You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints.
Are you an experienced customer service professional working with the professional services sector?
I'm delighted to be working with a long-standing financial services business that is looking for experienced Pension Administrators to join their operation in the East Midlands.
Do you have strong back-office administration experience
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
About the role
Working 38 Hours Sunday 8.30 - 15.00 Mon to Thursday 10.00 to 19.00
Main responsibilities will include making outbound telephone calls to target audiences in a professional and polite manner including cold calling and list cleansing, ensure targets are met and recorded, produce and maintain diaries, chasing for outstanding information from clients and maintain secure, efficient and accurate filing systems.
To maintain and update information on database(s) accurately and consistently.
You will be responsible for maximising sales opportunities by generating quality leads in accordance with company procedures and regulatory requirements ensuring that specified targets and results are met in terms of quantity and quality.
My client is a distribution business and they are looking for someone to lead their customer support functions and work more strategically to align the teams and help develop the individuals within them.