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To keep up with our ever-increasing volume of orders whilst providing top level service for our loyal customer base, we're keen to expand our team. We're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply. This is a brilliant opportunity to join one of the country's fastest growing footwear brands. Role Responsibilities (but not limited to) - Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. - Process returns and exchanges within SLA. - Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. - Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. - Communicate with other departments for a prompt resolution of customer queries. - The candidate will be required to help in any other areas of the business as and when necessary. - Fraud checking of orders, dealing with risk orders in a timely manner. Experience/Skills - Customer service: 1-2 years (required) - The ability to be adaptive and responsive to change - High attention to detail - Computer literate with knowledge of social media messaging - Excellent communication skills with literacy skills to a very high standard - Ability to provide good judgement, even in pressurised situations - Knowledge of the footwear industry would be an advantage - Experience of working in an e-commerce environment would be a huge advantage - Experience of working on SaaS platforms such as Shopify and Gorgias is desired Education: - A-Level or equivalent (required) Benefits: - Hybrid working - Free on-site parking - Casual dress - Positive work environment - Paid 1 hour lunch break Working Hours: - 40 hours a week with weekend availability - Shift pattern subject to change after trial period to mutually benefit both employee and employer.