The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice.
The Service Delivery Analyst must have a broad range of skills and Service Management process experience.
General
A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team.
We are looking for a Service Desk Analyst who can help us offer a robust support service to these essential business functions in a considered and planned Tech department to remote end users and head office colleagues globally.
Are you a Service Desk Analyst specialising in telephony and Microsoft Teams call centre operations looking for a hands-on role within a growing, award-winning company?
This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.
My client requires an experience desktop support analyst who has experience working in public sector (healthcare preferred) to join their busy service desk team support 700 -800 users based 3 days per week in their manchester office
Essential knowledge and experience
Experience of using ITSM software (Halo highly desirable ) to for ITIL/Service support processes.
A SOC Analyst is required for our client to join our clients growing cyber security team in providing effective analysis and handling of security related events and incidents.
Manchester - remote working with office working once per month
The Business Analysis team is pivotal in driving the strategic initiatives of the Firm, ensuring we deliver optimal solutions and processes.
Serving a diverse staff of c2000 users across Europe, the team is responsible for analysing business needs, developing insights, and implementing efficient processes firm-wide.
The job holder will be part of a dedicated team that bridges the gap between IT and the Firm's practice groups and business services teams, ensuring that projects are executed smoothly and objectives are met.