Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
I am hiring for a Digital Analyst, in this role you will play a crucial role in optimising our client's web experiences, utilising tools such as Monetate for A/B testing, SQL and BigQuery for dashboard creation, and Looker Studio for visualisation.
Key Responsibilities
Utilise SQL and BigQuery to extract, manipulate, and analyze large datasets for insightful reporting.
Implement and manage A/B tests using Monetate to optimise website performance and user experience.